Dear customer - here is a detailed description of our shipping methods:
How much does shipping cost?
We often provide campaign on free shipping. Follow our newsletter or Facebook!
For orders below $30, shipping cost is $7.50 flat fee. You can save on shipping by ordering multiple items together.
Will there be any customs fees?
Our shipping charge will cover shipping to most countries, however in certain countries, you may be responsible for customs fees and tariffs. Please contact your local customs office for more information.
Do you charge a re-shipping fee?
We may charge a processing fee to re-ship orders that has been returned to us for the following reasons:
1. Unknown reason – refused or rejected upon delivery
2. Insufficient / incorrect address entered during ordering process
3. Unclaimed parcels from your local post office
Where will you be shipping from?
We ship from USA - Germany, Poland and Hong Kong - Shenzhen
Full-fitment of all international orders - depending on stock availability, we will ship your order from the most suitable centre. If you need to know due to TAX or VAT. Please send our customer service a message when order.
What shipping options do you have?
Standard shipping from Hong Kong & Shenzhen is via EMS Post Air Mail e- Express (with tracking).
International shipping from EU is via DHL E-commerce (with tracking).
Standard shipping USA is via First Class USPS (with tracking service in limited countries).
When are you shipping days?
Our international fulfilment centres (HK, US, EU) have processing times between 1-2 days, and shipping out days are normally after 1-2 days from the order date.
Please always ad 24-72 hours of processing time to your estimated delivery time.
Estimated delivery time to the countries below.
All orders for the following countries come with guaranteed tracking.
USA - Tracking Available (5-24 days + processing time / usually within 21 days)
United Kingdom - Tracking Available (5-16 days + processing time / usually within 14 days)
Australia - Tracking Available (10-24 days + processing time / usually within 21 days)
New Zealand - Tracking Available (16-26 days + processing time / usually within 21 days)
Canada - Tracking Available (13-25 days + processing time / usually within 14 days)
Other - Tracking Available (14-28 days + processing time)
Please always allow a total of 5 weeks for delivery since some orders can get late due to an often experienced high demand on most popular items.
If you ever have any questions, don't hesitate to contact us.
General guidelines for refunds:
If you realize you have made an error, e-mail us as soon as possible explaining the error and provide the correct information. We will assist you in any way we can - however please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage. We will however attempt to do anything within our power to assist in every situation - we are here to help you.
Send the email to: email@example.com or use the contact form from the Main Menu. Use the subject: URGENT SHIPPING ADDRESS ERROR
PocketPackage is not responsible for destination country tax and/or any duty charge that may incur. Customers are accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
PocketPackage is not, nor will be responsible for any Duties, Taxes, or Customs fees under any circumstances. Should the purchaser have any doubt as to whether these charges may be applicable they should seek further information from the relevant authority in their country. PocketPackage cannot advise on these fees - however it is generally highly unlikely that they will apply unless you are purchasing for commercial resale.